In our experience, without calling customers directly, it's rare to get more than a 30% response to a recall notification. If the recall impacts older devices and/or your customer data isn't current and accurate, the challenge becomes even greater. Our proven approach to customer engagement has consistently resulted in high response rates and a lower percentage of non-responsive customers and devices not found.
Invest the time and resources upfront and avoid costly rework and customer abrasion later.
"I am continually impressed by the passion Tonya and her team bring to this work, day in and day out, over multiple years now. We have numerous comments from customers praising the support we are providing to complete these FMIs and remind them of resources we’ve made available to them to support training and education of staff on patient safety topics."
- Global Product Marketing Director
How you engage customers and partners may be the deciding factor in whether they stay loyal or turn to a competitor for a similar product or solution.
We care about your customers as much as you do.